Shipping Methods – Returns Policy
RETURN POLICY
Defective products:
The customer is obliged upon receipt to check the products to confirm the absence of defects, and in the event that they exist, he is entitled to refuse the receipt of the item and return it to the distributor. Our online store is obliged to replace this item with a new one in a short period of time. In case of simple delivery of the item to a non-natural person, it is considered that it was delivered in excellent condition externally and without noticeable defects.
It is also noted that based on current European legislation, the products are covered by a minimum two-year legal guarantee. Within these two years, the consumer has the right, in the event that he considers that a product is defective or does not correspond to the advertised appearance or function, to send the product to the respective merchant and then the merchant undertakes the process of verifying or not the so-called customer. In the event that the product proves to be defective due to manufacturing, then the consumer may request repair of the product or replacement of the product or reduction of the price or cancellation of the contract and a full refund of the amount paid. If the product is not found to be defective then it is simply returned to the consumer. In the event that the customer sends a product as defective to the store, the shipping costs are borne by him. In the event that the product turns out to be defective, the shipping costs are returned to the customer by the store.
Returns of products at epochs.gr’s charge are carried out:
In all cases in which products other than those chosen by the customer, by type or quantity, are delivered.
In the event that during delivery the item has a damaged package, completely or in most of it.
In the case of damaged packaging, the customer must not accept receipt of the product in the first place and request its replacement, after consultation with our online store.
In case the product is damaged.
In cases of return at a company’s charge, the products must be returned in the condition received by the customer and at the agreed time. The customer will not have the right to return if the pre-agreed period of time has passed.
In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the store from which the product was received. The return of both the product and the price must be made within fourteen (14) working days at the latest.
In the event that the products are returned damaged or incomplete, the epoches.gr online store has the right to request compensation from the customer.
Right of withdrawal
The customer is entitled to withdraw from the sale within a period of fourteen (14) calendar days, as long as the packaging of the product has not been opened and of course the product has not been put into operation.
Start of the withdrawal period. For sales contracts, the withdrawal period begins on the day the product is delivered to the customer or to a third party indicated by the customer.
This withdrawal is done without the customer having to state the reasons and without any charge. If the item has already been delivered, the customer must return the product exactly in the condition in which it was received. The return of the item is accepted, only if the buyer has first paid any amount incurred by the online store for sending the item to him as well as the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically and our online store is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it is received.
Following the declaration of withdrawal, the online store is obliged to return the price collected. The refund to the customer is done as follows:
in the case of debiting via credit card: if the price has been paid by the Bank before the withdrawal and return of the item, the store is obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any act provided for on the basis of the contract has established with the customer.
in the case of payment in cash by cash on delivery, the refund to the customer will be made through a deposit to a bank account (IBAN) that he will indicate.
In the case of payment via Paypal, a refund will be made with a corresponding credit to the customer’s Paypal account.
In case the Customer chooses collection from the store and payment at the store, then the sale is not considered a distance contract and consequently the right of withdrawal does not apply.
The return of the products by the customer should be done without undue delay and in any case within fourteen (14) days from the day of notification of the withdrawal to the online store. Under no circumstances will products be accepted without prior written or electronic notification of withdrawal.
In case of withdrawal, the customer returns the product at his own expense and responsibility during transportation. The products that the customer wishes to return must be in the exact same condition in which they were received, i.e. without having been opened or unsealed or their packaging tampered with.
Excluded from the withdrawal are products whose packaging has been opened and products that are returned with damages, which were caused after receipt by the customer.
SHIPPING COST – REFUND
Product deliveries are made with
ACS Courier
The minimum transport cost amounts to 3.5 euros for shipments within Attica, for shipments weighing up to 2 kg. For shipments weighing more than 2 kg, the cost of transport within Attica amounts to +1 euro per kg.
The minimum transport cost amounts to 3.5 euros for shipments outside Attica, for shipments weighing up to 2 kg. For shipments weighing more than 2 kg, the cost of transport outside Attica amounts to +1e euro per kg
Shipments with cash on delivery have an extra charge of +2 euros